Your satisfaction is our ultimate goal when you order an Innovative Piece of Comfort from us! Every case is specific, so contact our support team at email@example.com and we'll do our best to get you and your dog happy!
Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
We do not accept returns for refund or exchange, at the exception of items damaged in transit or defective.
We don't provide cancelations if the shipping email has already been sent. You have 12h to cancel or change your order. Once the item(s) have been shipped we no longer have control of them, hence we would lose the shipping costs plus items.
In the unlikely event that your order hasn't arrived within 2-4 weeks (due to lost mail, etc.) please contact us and we help resolve. Refunds & returns will not be processed after 30 days (from delivering). Thanks for understanding!
Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 30 days of receiving the products at firstname.lastname@example.org with pictures of the damaged or defective items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Also, if you are not totally satisfied with our products, we are going to totally refund you upon the return of the product, or we are going to partially refund you if you want to keep it.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, email us at email@example.com
Lost or Stolen Packages
YourPup is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, YourPup will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
If the wrong address was inserted while checking-out, the customer will afford the reshipping fee. (Not eligible for a refund)
In case of wrong sizes, since the product is big and the cost to ship it back to us it's high (and for our policy the customer have to pay it), we decided to take the loss to give you the best experience possible.
After images of the dog bed with your doggy too much bigger/smaller near it, we'll give you a 50% extra discount to get a bigger/smaller size (That cost less money and time than sending it back to our wharehouse)
To return your product, you should mail your product to us.
We'll communicate the address of the warehouse by email, it can change based of country your ordered from.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.